Water Loss Management Services
Reducing non‑revenue water with proven leak detection and water loss management solutions.
Water Loss Management Services
Reducing non‑revenue water with proven leak detection and water loss management solutions.
Water Loss Management Services
Hetek provides specialized water loss management solutions designed for municipalities, utilities, First Nations, and engineering partners across Canada. With over 20 years of experience in leak detection and acoustic surveying, we help reduce non‑revenue water, improve system efficiency, and strengthen the reliability of water distribution networks. Our team combines advanced technology, certified training, and hands‑on field expertise to deliver accurate, scalable, and proactive water loss management programs.
Transmission and Distribution Leak Detection Services
Hetek provides water loss management solutions designed for municipalities, utilities, and organizations responsible for water distribution networks across Canada. Our services help reduce non‑revenue water, improve system efficiency, and support long‑term infrastructure reliability. With over 20 years of experience in water leak detection and water loss management, Hetek delivers proven, practical solutions for:
- Water Utilities
- Municipalities
- First Nations
- Consulting Engineering Firms
- EPC Firms (Engineering, Procurement & Construction)
- Private Watermains
- Private Water Services
Our approach combines expert leak detection services, innovative technologies, CEU‑accredited courses, and hands‑on field training to help clients manage water loss proactively and effectively.
Advanced Water Network Monitoring with TakaDu
Hetek also provides TakaDu water network monitoring solutions to help utilities detect, analyze, and respond to water network issues more efficiently.
TakaDu uses advanced data analytics and real-time monitoring to identify abnormal activity across a water distribution network. By turning network data into actionable insights, utilities can detect potential leaks, reduce water loss, and improve the efficiency of their operations.
TakaDu solutions can help utilities:
- Detect potential leaks and abnormal water use
- Monitor water networks in real time
- Reduce non-revenue water and water loss
- Identify issues earlier and prioritize response
- Improve visibility across the distribution network
- Make more informed decisions using network data
Combined with Hetek's field services and water leak detection expertise, TakaDu provides utilities with both the technology to identify problems and the field support to investigate them.
Why Choose Hetek Solutions
Canada‑Wide Experience and Proven Results
With more than six decades of service, Hetek is recognized across Canada for keeping people and infrastructure safe. Our team supports municipal and utility clients with practical, scalable water loss management programs backed by real‑world results.
What Sets Us Apart
- Emergency response and on‑demand support
- Demonstrated success across multiple municipalities
- Professional engineering field reports
- Strong industry partnerships and affiliations
Hetek provides fast, accurate, and worry‑free support to help reduce non‑revenue water and strengthen water distribution reliability.
Proactive Acoustic Watermain Leak Testing
Hetek’s proactive acoustic watermain leak testing is a core component of effective water loss management. This service helps ensure the reliability of water supply infrastructure by identifying leaks early and supporting long‑term system sustainability. By integrating proactive acoustic testing into your water loss management program, you make a cost‑effective investment in maintaining the integrity of your distribution network.
Correlation and Pinpointing Services
Hetek provides correlation and pinpointing services for accurate leak identification, with projects ranging from short‑term assessments to multi‑month programs. Our technicians perform leak detection during periods of low flow and minimal ambient noise to locate areas of interest and confirm suspected leaks.
Specialized surveys include:
- Pre‑construction and post‑construction surveys when groundworks occur near water mains
- Service leak detection through service valve sounding
- Discrepancy reporting (obstructed hydrants, broken valve lids, missing hydrant caps, etc.)
Proactive leak detection helps municipalities manage resources more effectively and reduce non‑revenue water.
Network Acoustic Sensor Deployment Plans
Hetek supports utilities with network acoustic sensor deployment planning as part of our project implementation services. This includes guidance during the delivery and installation of network acoustic loggers to ensure optimal coverage and effective long‑term monitoring.
Technical Engineering Field Reports
Our detailed technical reports are authenticated by an in‑house licensed professional engineer (P.Eng) operating in multiple jurisdictions across Canada. Combined with our mapping data, these reports provide high‑quality documentation and actionable insights for water loss management programs.
Ongoing Support: Training, Deployment & Data Analysis
Hetek offers CEU‑accredited training, product operation and deployment training, and ongoing data analysis support. These services help utilities understand their water loss data, optimize sensor networks, and proactively manage water distribution performance.
Survey Areas for Water Loss Management Services
Our survey capabilities support a wide range of water loss management needs across local, regional, and provincial systems. Whether assisting individual municipalities or contributing to larger infrastructure programs, we combine advanced acoustic technology with local field expertise to deliver reliable, scalable solutions that grow with your community’s water distribution network.
Comprehensive Deliverables for Water Loss Management
We provide a full suite of detailed deliverables as part of our water loss management services. Our offerings include:
- Project kickoff and closeout meeting minutes
- Detailed work plans
- Regular project management updates
- Traffic control plans
- Quality assurance audits
- A comprehensive engineering end‑of‑project report
These deliverables reflect our ongoing investment in research, technology, and best practices for water management services. Each component is designed to help you meet the demands of a growing population while maintaining the integrity and reliability of your water distribution system.
Our Field Services Include
- Service valve sounding
- Hydrant sounding
- Hydrophone surveys
- Correlation and pinpointing surveys
- Logger‑based surveys
Frequently Asked Questions
What is Acoustic Watermain Testing?
Acoustic watermain testing is a non-invasive method of locating leaks. Highly sensitive listening equipment is connected at multiple locations where the water distribution system is accessible from above ground, at valves and fire hydrants. Sound data is collected and through analysis the location of a leaks is identified.
Why is acoustic leak detection necessary?
Identifying the location of leaks will help prioritize further investigation and repairs if necessary. Identifying leaks is the first step in reducing overall water utility costs.
Is acoustic leak detection work noisy?
No noise is produced during the acoustic leak detection: Hetek is listening for the noise of water leaking from the watermain.
Why is the work scheduled in the evening?
Hetek is listening for the noise water makes leaking from a watermain and the best time to do this when the water distribution system is used by the least number of people and when there is quieter ambient noise.
How will I identify Hetek employees?
Hetek staff will be easily identified through visible identification and personal protective equipment that is reflective and brightly colored.
What areas of Canada does Hetek provide repair and calibration services in?
Hetek provides repair, calibration, and preventative maintenance services across Canada through three dedicated service labs in London ON, St. John’s NL, and Edmonton AB, supported by eight mobile calibration and repair vehicles operating throughout Newfoundland & Labrador, Quebec, Ontario, and Alberta. This combination of in‑lab and mobile service ensures fast, reliable support for gas detection, water monitoring, and industrial safety instrumentation.
How does Hetek track repairs, calibration history, and warranty work?
All instruments serviced by Hetek are monitored through our proprietary Field Work Order System. This system records warranty work, calibration history, repairs, and service activity, allowing customers to request detailed reports or conduct life‑cycle cost analysis on their instrument fleets at any time.
Can Hetek perform on‑site calibration and maintenance?
Yes. Hetek’s Cal Check technicians can visit customer locations to perform on‑site calibration, maintenance, and repair for both portable and fixed gas detection systems. Our mobile calibration fleet ensures timely service for utilities, municipalities, and industrial clients across multiple provinces.
Why is regular calibration important for gas detection instruments?
Regular calibration ensures that portable and fixed gas detection instruments provide accurate readings and respond correctly to hazardous conditions. Proper calibration reduces safety risks, supports regulatory compliance, and extends the life of the equipment. Hetek’s calibration services help maintain peak performance and reliability for all supported instruments.
The Hetek Advantage
Water and Gas Leak Detection Expertise
At Hetek we’ve been unwavering in our commitment to safety, efficiency, and innovation. Our leak detection services utilize state-of-the-art technology to identify and address leaks swiftly. Our detection system is designed to detect even the smallest leaks, helping you avoid costly repairs and maintain the integrity of your infrastructure.
✓ Diverse Instrumentation Offerings
Our suite of products, sourced from top international vendors, covers a wide spectrum – from portable and fixed gas detection to water loss management and pipe and cable locating.
✓ Field Expertise
We’re not just about products; we’re about solutions. Our Water and Gas Field Services division aids utilities in water loss initiatives and methane emission reduction using advanced technologies for proactive leak detection.
✓ Comprehensive Training and Courses
Our Training and Consulting department ensures that our clients are well-equipped to use our products to their fullest potential. From Water Loss Management courses to operator certification programs, we ensure our clients have the knowledge they need.
✓ Mobile Calibration and Repair Services
Our service brings efficiency directly to your doorstep, with skilled technicians utilizing advanced tools for on-site calibration and repair of gas and water equipment.
Hetek at a Glance
Hetek is a Canadian provider of gas detection equipment, calibration services, and technical support for industrial, commercial, and utility environments. We supply, service, and support single‑gas and multi‑gas instruments, fixed gas detection systems, wireless monitoring solutions, and related accessories. Hetek performs calibration, bump testing, sensor replacement, and repair services both in‑lab and on‑site across Canada. To support ongoing safety and monitoring requirements, Hetek maintains inventory for replacement sensors, parts, and equipment.