Terms of Service | Hetek Solutions | Gas & Water Leak Detection Canada

Terms of Service (draft)

Hetek Soloutions Inc.

Last Updated: July 2026

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the Hetek Solutions Inc. (“Hetek”, “we”, “our”, “us”) website located at hetek.com, including all products, services, training materials, resources, and content made available through the site (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must discontinue use of the Services.

2. Eligibility

You may use our Services only if you:

  • Are at least 18 years old,
  • Have the legal authority to enter into a binding agreement, and
  • Use the Services in compliance with applicable laws and regulations.

3. Use of the Website

You agree not to use the website or Services for any unlawful, harmful, or unauthorized purpose. This includes, but is not limited to:

  • Attempting to gain unauthorized access to systems or data,
  • Interfering with website functionality,
  • Uploading malicious code,
  • Misrepresenting your identity or affiliation.

We reserve the right to suspend or terminate access for any user who violates these Terms.

4. Product & Service Information

Hetek provides information about gas detection instruments, water leak detection equipment, calibration services, field services, training programs, and related offerings. While we strive for accuracy, product specifications, availability, pricing, and service details may change without notice. Hetek does not guarantee that all information on the website is error‑free, complete, or current.

5. Professional Use Disclaimer

Many of Hetek’s products and services relate to gas detection, water loss management, environmental monitoring, and safety‑critical applications. You acknowledge that:

  • These products must be used only by trained personnel,
  • You are responsible for ensuring proper installation, calibration, and operation,
  • Hetek is not liable for misuse, improper maintenance, or failure to follow manufacturer guidelines.

Training services, consulting, and technical support are provided on an “as available” basis.

6. Intellectual Property

All content on the website—including text, images, graphics, videos, product descriptions, training materials, logos, and branding—is the property of Hetek or its licensors and is protected by Canadian and international copyright laws.

You may not:

  • Copy, reproduce, modify, distribute, or republish any content,
  • Use Hetek trademarks without written permission,
  • Reverse‑engineer or attempt to extract proprietary information.

7. Third‑Party Products & Links

Hetek distributes products from various manufacturers and may link to external websites for additional information. We are not responsible for:

  • The content, accuracy, or policies of third‑party websites,
  • The performance or warranties of third‑party products beyond what is provided by the manufacturer.

Your interactions with third‑party sites or vendors are solely between you and those parties.

8. Orders, Payments & Billing

If you purchase products or services through Hetek:

  • All orders are subject to acceptance and availability,
  • Pricing may change without notice,
  • Payment terms will be specified at the time of purchase,
  • Additional terms may apply to leasing, calibration, field services, or training programs.

Hetek reserves the right to refuse or cancel orders at its discretion.

9. Warranty & Liability

9.1 Manufacturer Warranties

Many products sold by Hetek include warranties provided directly by the manufacturer. Hetek does not modify or extend these warranties.

9.2 Limitation of Liability

To the fullest extent permitted by law, Hetek is not liable for:

  • Indirect, incidental, special, or consequential damages,
  • Losses resulting from improper use of equipment,
  • Downtime, business interruption, or data loss,
  • Decisions made based on information provided on the website.

Your sole remedy for dissatisfaction with the Services is to discontinue use.

10. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information. By using the Services, you consent to the practices described in the Privacy Policy.

11. Training, Consulting & Field Services

Hetek provides specialized training, consulting, and field services. By registering or participating, you agree that:

  • Hetek may set prerequisites or eligibility requirements,
  • Course content may change or be updated,
  • Certification or completion does not guarantee competency or regulatory compliance,
  • Hetek may refuse service for safety or operational reasons.

12. Website Availability

We strive to keep the website operational, but we do not guarantee:

  • Continuous availability,
  • Error‑free performance,
  • Freedom from interruptions or security vulnerabilities.

Maintenance, updates, or external factors may affect access.

13. Indemnification

You agree to indemnify and hold harmless Hetek, its employees, partners, and affiliates from any claims, damages, losses, or expenses arising from:

  • Your use of the Services,
  • Violation of these Terms,
  • Misuse of products or equipment.

14. Changes to These Terms

Hetek may update these Terms at any time. Changes take effect immediately upon posting. Your continued use of the website constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of the Province of Ontario and the laws of Canada applicable therein. Any disputes will be resolved in the courts located in London, Ontario.

16. Contact Information

For questions about these Terms or our Services, contact us:

Hetek Solutions Inc. 2085 Piper Lane London, ON N5V 3S5 Phone: (519) 659‑1144 Email: info@hetek.com