Water and Gas Repair Service and Calibration
Certified calibration and dependable service for gas detection, leak detection, and water monitoring equipment.
Water and Gas Repair Service and Calibration
Certified calibration and dependable service for gas detection, leak detection, and water monitoring equipment.
Canada’s Trusted Repair & Calibration Provider
For nearly 70 years, Hetek has supported gas and water utilities, municipalities, and the oil & gas sector with reliable equipment servicing, certified calibration, and trained technicians across Canada. Our dedicated service labs and national mobile calibration fleet ensure fast, dependable support wherever it’s needed.
Service and Repair Throughout Canada
Hetek provides full repair services and preventative maintenance for all instruments purchased through our company. We operate three dedicated repair and service labs located in London, ON, St. John’s, NL, and Edmonton, AB, supported by a fleet of eight mobile calibration and repair vehicles serving Newfoundland and Labrador, Quebec, Ontario, and Alberta. This nationwide coverage ensures prompt, reliable support for all instrumentation needs.
All Hetek‑supplied instruments are monitored through our proprietary Field Work Order System, which tracks warranty work, repairs, calibration history, and service records. These detailed reports can be provided at any time for review or for conducting life‑cycle cost analysis on instrument fleets.
Our trained Cal Check technicians are available to visit customer locations to service and calibrate all equipment sold by Hetek, as well as a wide range of instrumentation from other manufacturers.
CalCheck Mobile Calibration Services
► Installation and Commissioning of Fixed Gas Detection Systems
Hetek provides services in regards to the removal and replacement of existing gas detection systems as well as first time installation of systems at various locations where continuous gas
monitoring is necessary. Our services include:
- Supply of new Gas Detection Sensors, Controllers, and Horn/Strobes
- Installation and project management services
- Record drawings of the gas detection system
- Commissioning services and training
- Ongoing preventative maintenance calibration schedule
► Calibration Service and Maintenance of Portable Gas Detection Instruments
Accurate portable gas detection is essential for worker safety and regulatory compliance. Hetek provides comprehensive calibration and maintenance services to ensure these instruments perform reliably in the field. Our nationwide team of service and repair technicians supports both Hetek‑supplied instruments and many other brands, delivering consistent, high‑precision calibration.
► Service and Calibration of Fixed Gas Detection Systems
Fixed gas detection systems play a critical role in protecting facilities from hazardous conditions. Hetek’s specialized calibration services ensure these systems operate at peak performance. With our fleet of mobile calibration and repair vehicles, we provide timely, efficient service across Canada, helping organizations maintain safe and compliant environments.
Contact Customer Service
To discuss our services or arrange an appointment:
Customer Service
Email: customerservice@hetek.com
Call: (519) 659‑1144
Why Choose Hetek Service
✓ Canada‑Wide Service Coverage
Hetek provides repair, calibration, and preventative maintenance through three dedicated service labs in London ON, St. John’s NL, and Edmonton AB, supported by eight mobile calibration and repair vehicles operating across Newfoundland & Labrador, Quebec, Ontario, and Alberta. This combination of in‑lab and mobile service ensures fast, reliable support wherever your operations are located.
✓ Multi‑Brand Instrument Expertise
Our trained Cal Check technicians service and calibrate all equipment sold by Hetek as well as many other brands of portable and fixed gas detection instrumentation. This flexibility allows organizations to streamline service needs through a single trusted provider.
✓ Calibration & Maintenance Expertise
Hetek delivers comprehensive calibration services for both portable and fixed gas detection systems, ensuring accurate readings, regulatory compliance, and dependable performance in the field. Our technicians follow established procedures designed to maintain peak instrument reliability.
✓ Field Work Order System
Every instrument serviced by Hetek is monitored through our proprietary Field Work Order System, which records warranty work, repairs, calibration history, and service activity. Customers can request these records at any time for audits, reporting, or life‑cycle cost analysis.
✓ On‑Site Calibration and Repair
For organizations that require service at their facilities, Hetek’s Cal Check technicians can perform on‑site calibration and maintenance. Our mobile fleet ensures timely support for utilities, municipalities, and industrial clients across multiple provinces.
✓ 70 Years of Industry Experience
Hetek has supported gas and water utilities, municipalities, and the oil & gas sector for nearly seven decades, providing dependable service, technical expertise, and long‑term support for critical safety instrumentation.
Frequently Asked Questions
What areas of Canada does Hetek provide repair and calibration services in?
Hetek provides repair, calibration, and preventative maintenance services across Canada through three dedicated service labs in London ON, St. John’s NL, and Edmonton AB, supported by eight mobile calibration and repair vehicles operating throughout Newfoundland & Labrador, Quebec, Ontario, and Alberta. This combination of in‑lab and mobile service ensures fast, reliable support for gas detection, water monitoring, and industrial safety instrumentation.
What types of instruments can Hetek repair and calibrate?
Hetek services all equipment purchased through our company as well as many other brands of portable and fixed gas detection instruments. Our Cal Check technicians are trained to calibrate, maintain, and repair a wide range of industrial safety instrumentation, ensuring accurate performance and compliance with safety standards.
How does Hetek track repairs, calibration history, and warranty work?
All instruments serviced by Hetek are monitored through our proprietary Field Work Order System. This system records warranty work, calibration history, repairs, and service activity, allowing customers to request detailed reports or conduct life‑cycle cost analysis on their instrument fleets at any time.
Can Hetek perform on‑site calibration and maintenance?
Yes. Hetek’s Cal Check technicians can visit customer locations to perform on‑site calibration, maintenance, and repair for both portable and fixed gas detection systems. Our mobile calibration fleet ensures timely service for utilities, municipalities, and industrial clients across multiple provinces.
Why is regular calibration important for gas detection instruments?
Regular calibration ensures that portable and fixed gas detection instruments provide accurate readings and respond correctly to hazardous conditions. Proper calibration reduces safety risks, supports regulatory compliance, and extends the life of the equipment. Hetek’s calibration services help maintain peak performance and reliability for all supported instruments.
How do I arrange a repair or calibration appointment?
Customers can contact Hetek Customer Service to schedule repair or calibration services, request on‑site technician visits, or obtain service records.
Customer Service
Email: customerservice@hetek.com
Call: (519) 659‑1144
The Hetek Advantage
Water and Gas Leak Detection Expertise
At Hetek we’ve been unwavering in our commitment to safety, efficiency, and innovation. Our leak detection services utilize state-of-the-art technology to identify and address leaks swiftly. Our detection system is designed to detect even the smallest leaks, helping you avoid costly repairs and maintain the integrity of your infrastructure.
✓ Diverse Instrumentation Offerings
Our suite of products, sourced from top international vendors, covers a wide spectrum – from portable and fixed gas detection to water loss management and pipe and cable locating.
✓ Field Expertise
We’re not just about products; we’re about solutions. Our Water and Gas Field Services division aids utilities in water loss initiatives and methane emission reduction using advanced technologies for proactive leak detection.
✓ Comprehensive Training and Courses
Our Training and Consulting department ensures that our clients are well-equipped to use our products to their fullest potential. From Water Loss Management courses to operator certification programs, we ensure our clients have the knowledge they need.
✓ Mobile Calibration and Repair Services
Our service brings efficiency directly to your doorstep, with skilled technicians utilizing advanced tools for on-site calibration and repair of gas and water equipment.
Hetek at a Glance
Hetek is a Canadian provider of gas detection equipment, calibration services, and technical support for industrial, commercial, and utility environments. We supply, service, and support single‑gas and multi‑gas instruments, fixed gas detection systems, wireless monitoring solutions, and related accessories. Hetek performs calibration, bump testing, sensor replacement, and repair services both in‑lab and on‑site across Canada. To support ongoing safety and monitoring requirements, Hetek maintains inventory for replacement sensors, parts, and equipment.