Privacy Policy | Hetek Solutions | Gas & Water Leak Detection Canada

Privacy Policy (draft)

Hetek Solutions Inc.

Last Updated: July 2026

1. Introduction

Hetek Solutions Inc. (“Hetek”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit hetek.com, contact us, or use our products and services.

This Policy complies with PIPEDA (Personal Information Protection and Electronic Documents Act) and applicable provincial privacy requirements.

By using our website or services, you agree to the practices described in this Policy.

2. Information We Collect

We collect personal information only as necessary to provide our products, services, and support.

2.1 Information You Provide

  • Name
  • Company or organization
  • Email address
  • Phone number
  • Billing and shipping details
  • Service or calibration requests
  • Training registrations
  • Messages submitted through contact forms

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent
  • General location (city/region)
  • Cookies and similar technologies

This information helps us improve website performance, security, and user experience.

3. How We Use Personal Information

We use personal information for the following purposes:

  • Responding to inquiries and customer support requests
  • Processing orders, service bookings, and calibration requests
  • Scheduling field services and training sessions
  • Providing product information, updates, and documentation
  • Improving website functionality and user experience
  • Maintaining safety, compliance, and operational records
  • Sending optional marketing communications (only with consent)

We do not sell personal information.

4. Disclosure of Information

We may share personal information only in the following situations:

4.1 Service Providers

Trusted third parties who assist with:

  • Shipping and logistics
  • Calibration and service management
  • Payment processing
  • Website hosting and analytics

These providers are required to protect your information and use it only for authorized purposes.

4.2 Manufacturers

For warranty claims, product support, or technical assistance, we may share relevant information with equipment manufacturers.

4.3 Legal Requirements

We may disclose information if required by law, regulation, or court order, or to protect Hetek’s rights, safety, or property.

5. Cookies & Tracking Technologies

Hetek.com uses cookies to:

  • Maintain website functionality
  • Improve performance
  • Analyze traffic patterns
  • Remember user preferences

You may disable cookies through your browser settings, but some features may not function properly.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including:

  • Secure servers
  • Access controls
  • Encrypted communication where applicable
  • Regular system monitoring

No method of transmission or storage is completely secure, but we strive to protect your information to the highest practical standard.

7. Retention of Information

We retain personal information only as long as necessary to:

  • Provide services
  • Maintain records
  • Meet legal or regulatory requirements

Information is securely destroyed when no longer required.

8. Third‑Party Links

Our website may contain links to external websites, including manufacturers and training resources. Hetek is not responsible for the privacy practices or content of third‑party sites.

9. Access, Correction & Your Rights

You have the right to:

  • Request access to personal information we hold
  • Request corrections to inaccurate information
  • Withdraw consent for marketing communications
  • Ask how your information has been used or shared

To submit a request, contact us using the details below.

10. Children’s Privacy

Hetek does not knowingly collect personal information from individuals under 18. If you believe information has been collected from a minor, contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes take effect when posted on this page. Your continued use of the website indicates acceptance of the updated Policy.

12. Contact Information

For questions about this Privacy Policy or how we handle personal information, contact:

Hetek Solutions Inc.
2085 Piper Lane
London, ON
N5V 3S5

Phone: (519) 659‑1144
Email: info@hetek.com